Good Energy Group PLC
Industry leading platform for Good Energy's B2B business
Good Energy Group PLC, the 100% renewable electricity supplier and innovative energy services provider ("Good Energy" or "the Company"), announces an agreement with ENSEK Limited ("ENSEK") for the provision of a new software platform for its Business customers.
Investing for growth
ENSEK is one of the leading software suppliers to UK energy providers and will be providing the Company with a new state of the art billing system for their Business customer base. Significant investment was made in the domestic business earlier in the year with the implementation of the Kraken customer services platform.
The platform will support Good Energy's growth plans and to scale its Business operations in a cost-effective manner, with efficiency savings expected from lower costs to acquire, improved digital journeys and enhanced self-serve capability. The platform will increase Good Energy's ability to work with brokers. The platform will replace the existing business billing system.
Good Energy will use ENSEK's highly automated software as a service platform to better focus on its SME, Industrial & Commercial and Generation customers' needs. ENSEK's feature-rich platform simplifies the experience by providing a single customer view; from complex billing and pricing to managing the interlinked relationship between Import and Export customers.
The agreement with ENSEK in is line with the Company's strategic goals of lowering customer acquisition cost, improving customer retention and increasing overall customer lifetime value. The system will enable further digital and clean technology innovation of significant benefit to all Good Energy's Business customers.
The initial contract is for 3 years and full implementation should complete in Q1 2021, with batches of accounts transitioning to the new ENSEK platform over the next 4 months.
Randall Bowen, Chief Commercial Officer at Good Energy, said:
"We are committed to investing in new digital technologies to support Businesses on the road to zero-emissions. ENSEK's Ignition platform allows us to do just that, providing both the flexibility and efficiency to serve a large range of Business customers. This new investment will mean a higher standard of customer experience and enable Good Energy to grow its new clean energy services to businesses which want to benefit from renewables."
Jon Slade, CEO ENSEK said:
"Providing a scalable and future-proof digital platform for Good Energy will mean more businesses can reach their sustainability goals. We've invested heavily in our SME and I&C capability over the last few years and are proud to support Good Energy on their sustainability journey."
Good Energy Group PLC
Juliet Davenport, Chief Executive
Charles Parry, Investor Relations
Luke Bigwood, Communications
Phone: +44 (0) 7718 671003
Investec Bank plc (Nominated Adviser)
Tel: +44 (0) 20 7597 5970
Notes to editors:
About Good Energy www.goodenergy.co.uk
Good Energy is a generator and supplier of 100% renewable power and an innovator in energy services. It currently owns two wind farms, six solar farms and sources electricity from a community of 1,600 independent UK generators.
Since it was founded 20 years ago, the company has been at the forefront of the charge towards a cleaner, distributed energy system. Its mission is to support UK households and businesses generate, store and share clean power.
Good Energy is recognised as a leader in this market, through our green kite accreditation with the and as a top rated Green energy supplier by Which?.